Courses for Managers First Line Managers Courses ideal for new and existing first line managers and supervisors who want to develop or refresh their leadership and management skills. Communicating to Influence Speak with Confidence Developing Team Building a Winning Relationship with your Team Interpersonal Effectiveness Understanding and Using Body Language EffectivelyConflict ResolutionWorking with Difficult People Planning Basics of Project ManagementEffective People ManagementStaff Instincts