1-Minute Videos

Business Skills

A Positive Response To Customers
Abusive Customers
Acknowledge Customer Contact
Adding Value
Asking For The Business
Bad News, Good News
Being Present
Collecting Debt
Customer Effort
Customer Service Recovery
Dealing With Know-It-All Customers
Dealing With Rude People
Dealing With The Non-Stop Talking Customer
Defusing Angry Customers
How To Say No Nicely To A Customer
Features & Benefits
Fish! Philosophy
Great Customer Service Tips
Handling Difficult Customers - The L.A.S.T. Technique
Handling Sales Objections
How To Say No Nicely
How To Say No Nicely To A Customer
Indifference
Influencing Others
Internal Customer Service
Make Their Day
Managing Conflict
Moments Of Truth
Negotiation Skills
No Blame Apology
Objection Handling (Feel, Felt, Found)
Objection Handling Tips
Offering A Solution
Outbound Calling
Overcoming Sales Objections In 3 Steps
Vulnerable Customers
Permission To Ask Questions
Positive Affirmation
Positive First Impressions
Professional Telephone Greeting
Service Based Selling
Showing Empathy
Understanding Conflict
Value Led Sales Conversations

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