10-Minute Videos

Business Skills

Abusive Customers
An Introduction to Contact Centres
Answering the Telephone
Award Winning Telephone Tecniques Part 1
Award Winning Telephone Tecniques Part 2
Closing The Sale
Customer Service Advanced
Customer Service Excellence
Difficult Customer Types
Difficult Customers Advanced
Door To Door Sales
Fix The Customer First
Handling Difficult Customers
Introduction To Selling
Keeping Your Customers Informed
Showing Empathy
Know Your Business
Managing Customer Needs
Managing Social Media
Positive First Impressions
Retail Sales
Service Requests
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